Frequently Asked Questions and Answers
Here are the answers to questions you might. If you don’t find your answer below and still need assistance, please contact our Customer Service.
Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.
This is the most commonly asked question. We are one of the largest wholesale printers in the industry. Higher volume allows us to get materials and supplies directly from the manufacturers at low price. We believe in passing these savings to our customer.
- We are one of the largest printing houses, and have been around for more than 20 years.
- We offer the best quality at guaranteed lowest prices.
- Our ordering process is easy and convenient.
- We provide free professional design and design proofs upon request.
- You’ll like us!
Our prices are already heavily discounted (up to 85%) compared to many other online and offline retailers in addition to that we do run specials for a limited time. Sign up to our newsletter to get exclusive access to those offers.
Yes, we offer even more attractive rates for large and bulk orders. Please contact our sales department at firstname.lastname@example.org or at +(800) 993-0992 for more information.
If you request any changes or addition in the current order, then there is a chance of order getting delayed
To make it less complex for our customers, we offer fixed shipping rates anywhere in the Canada .Find your shipping rate as per below,
- C$14.85 for orders up to C$55.00
- C$19.99 If order is between C$55.00-C$99.00
- Free shipping on order over C$99.00
- Delivery in 8 to 10 business days*
- C$14.85 for orders up to C$55.00 + C$15.99
- 20% of order value if order is between C$55.00-C$149.00 + C$15.99
- 12% of order value if order is between C$149.00-C$199.00 + C$15.99
- 10% of order value if order is above C$199.00 + C$15.99
- Delivery in 5 to 8 business days*
- C$14.85 for orders up to C$55.00 + C$25.99
- 20% of order value if order is between C$55.00-C$149.00 + C$25.99
- 12% of order value if order is between C$149.00-C$199.00 + C$25.99
- 10% of order value if order is above C$199.00 + C$25.99
- Delivery in 3 to 5 business days*
Note: Free shipping is not applicable only on Stretcher bar product.
Currently we do not offer One-day or Two-day shipping.
Our products are generally printed in 24 to 48 hours after proof is approved; depending on the type of shipping method selected, it takes 5 to 10 business days*.
In addition to our standard delivery, we offer one express delivery option: express delivery, where your order is given preferential treatment.
Yes. Please contact us for shipping information to locations outside Canada.
How can I Request a Reprint OR Refund?
CanvasChamp believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on email@example.com we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at firstname.lastname@example.org, the pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.
Returns Window: Customer can return within 90 days from receipt of order.
Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs: Return shipping costs are paid by CanvasChamp
While many online printers restrict the number of colors, photos and graphics you can use, we have no restrictions or limits on these. We can print as many colors as you want.
Acceptable Formats: JPG (High Resolution JPEG), TIFF (High Resolution TIFF), .BMP, .PNG
Vector Files: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your canvas size.
Raster Files/Images: Depending on the resolution and Pixel base, images like .JPG, .TIFF, .BMP, .PNG becomes blurry when enlarged. If submitting these files please follow the guidelines below:
- 100% scale (full size output) at 100 dpi
- 50% scale at 200 dpi or higher
- 25% scale at 300 dpi or higher
- 10% scale at 600-1200 dpi recommended
Thumbnail sized jpg and gif files are not at a high enough resolution to use on large prints like canvas.
Set the size in proportion to the exact size canvas you are ordering.
Yes, We can do virtually any size canvas you want starting from 8"x8" to 54"x54".
Yes, we can do vertical print canvas.
If you use our online Design Tool, you will instantly see rough proof and will receive proof from our prepress within 48 hours. If we design your work, it will take up 48 hours depending on design detail.
Our designers will work diligently with you until you are satisfied with the proof. In the event we cannot create a satisfactory design for you, you will get a full refund in 24 hours with no cost to you.
Our printers are calibrated accurately to print right colors. Our products are printed RGB and we will make every effort to match the color of your design. In rare cases some colors might have some variation. This will not be considered production error. We will not issue refunds, nor accept returns for misunderstandings due to color, depth or tone. We are not responsible for differences, either real or perceived, between the appearance of the product on your screen and the final printed piece. We will address this situation case to case basis. Please make sure to put special instruction if you are very specific on certain color.
As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it's out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the canvas at certain date.
To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.
Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers' credit card information.
Prints and Signs International, LLC (DBA www.canvaschamp.ca)
36 King Street East, 4th and 5th
Floors, Toronto, Ontario, M5C 3B2,
Phone: +(800) 993-0992
Wall displays are specially constituted group of canvases that you can order for a special price. They are generally meant to cover the whole wall or an area of the room . You can order multiple images on multiple canvas grouping. When you select Wall Displays you have to then select between the different configurations of canvas.
3 Panel canvas break one image into different canvases or panels , when viewed together they create a stunning singular vision . Once you upload the picture and select the required size our team of expert designers would do the required sizing , adjustments and manipulations to make it a piece of ART.
On your order form, you'll have the option to convert color images into either black and white images or sepia images or just leave them as they were originally
To convert your image , just create the art / picture as any other normal order and select the requisite option . Our team of expert designers will make sure that they are converted beautifully.
Yes, with the service cost of $1.99, you can indeed proof your image before placing the order.
Rolled Canvas: They come printed as a canvas roll. They are not stretched or framed. That is the cheapest option for the order and can be used if you intend to frame your canvas by yourself.
Hanging Canvas: These are neither stretched nor rolled canvas, instead an unmatched amalgamation of these two with the impeccable blend of ethnicity. Unpack them and hang these gorgeously crafted hanging canvas prints on your home/office walls.
Thin Wrap: They come with pre- stretched canvas on 0.75" thick wooden frames. They are useful of you want to use the canvas and get a customized frame on it. They have a thin, sleek and stunning look to it. They come ready to hang.
Thick Wrap: They come with pre-stretched canvas on 1.5" thick wooden frames. They are the ideal choice if you want to put them up on its own. The thick edges give it a very contemporary and professional look to the canvas. They come ready to hang.
Normal pictures are 2 dimensional where as canvases are 3 dimensional. So for the edges you can select a solid color for the edges / have the original image extended ( Image wrap ) or have the edges mirror image of the border.
If you have important features of the canvas, we suggest you take the mirror finish option so as to not loose any of the important parts of the image in the wrap. For all other images you can go with either of the options.
We use specially manufactured cotton blend canvas for archival printing.
Metal prints are prints on Aluminum done using our state of the art UV printers. They give a very contemporary look to any wall. Favorite among prints used for offices and conference rooms.
We use 3mm – 6 m ( depending on the size ) specially engineered Aluminum for UV printing. It is manufactured to last and should hold the colors and textures for a long time.
Photo Boards are prints on thick dense white PVC material . They give a stunning and sleek look to the walls of homes. Printed using state of the Art UV printers.
We use a ¼ inch thick dense foam core material for UV printing our photo boards.
Any size between 8"x8" to 54"x54".
Note: All prints manufactured by CanvasChamp are Hand made and might have a +- 1 Inch variation from the size ordered.
The Peel and Stick print is printed on a specially engineered white material that comes with an adhesive glue on the backside which does not leave any residue upon removal.
The maximum size we offer for the Peel and Stick and canvas banner option is 58 in x 100 in.
The printing technology used for the Peel and Stick option is eco-solvent and latex.
The material used for the canvas banner is the same as used for our canvas prints and it is based on a cotton blend material as opposed to other sellers who may use cheap plastic based canvases.
The printing technology used for the canvas banner printing is eco-solvent and latex printing.
International Orders : Items being shipped outside the USA and AU will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination.CanvasChamp is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the USA and AU. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact email@example.com Once again, CanvasChamp is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than the USA. CanvsChamp is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.
When you check out from website , You have paid for your order in full and are not liable to pay any further charges. Our products are manufactured with top rated quality at our worldwide production facilities. In extremely rare cases if duties or taxes are charged on any of your shipments, please email us at firstname.lastname@example.org and we will resolve it immediately.