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FAQs

Is CanvasChamp Real?

Yes, CanvasChamp is real as it has been in business for years now. Several customers globally trust the brand. You can explore a wide range of personalized products. You can also easily personalize the products using a design tool that is accessible easily. The end products are not unique but also long-lasting.

Is CanvasChamp a Canadian company?

CanvasChamp delivers in Canada. It is based in America.

where does CanvasChamp ship from?

CanvasChamp ships from its America-based warehouse. We ship the products wherever you are best, including Canada. So when you choose us, you can get the products at your doorstep before the timeline.

Who is CanvasChamp?

CanvasChamp is one of the leading companies that offer customized photo prints and canvas products. Be it photo mugs or unique 3D lamps, you name it, and we have it. When you choose CanvasChamp, you can get your hands on a massive collection of products that makes gifting easy.

How is CanvasChamp?

CanvasChamp creates top-notch customized photographs, including mousepads canvas prints and photo pillows. You can easily create personalized gifts using our website's best photo printing tools. After you’re done designing the product, we will ship it to your doorstep as soon as possible.

Is CanvasChamp a reliable website?

Yes, the CanvasChamp is quite reliable as it offers a fantastic quality of customized goods. The reputable business has a website that you can trust without a doubt. The website is very reliable and also easy to use. Therefore, when buying customized products, you can choose us surely.

Customer Care

what are CanvasChamp customer service options?

Email and contact numbers are two service options available from CanvasChamp. You can headcover the website and choose any service option you want. Irrespective of the query, our executive will be there to help you out.

What is CanvasChamp contact details?

Our email ID and contact number include cs@canvaschamp.ca or +(800) 993-0992. You can use any option to connect with us as we are always available to serve you.

What is CanvasChamp contact number?

You can call us at +(800) 993-0992 if you are not willing to drop an email. While you call us our executive will help you out in the best possible way.

Order & Tracking

What is CanvasChamp order status?

You can visit our website login at the login portal to track your order status. It is easy to log in using your ID and password.

What is CanvasChamp tracking procedure?

The tracking procedure is straightforward at CanvasChamp. First, you need to log into your account and enter the required details to check your status.

What are CanvasChamp “track my order” options?

You can either log in to your account at CanvasChamp by entering your ID and password, or you can call our customer support and ask about your order. You can choose either of the options to track your product order.

How to login in CanvasChamp website?

You can seamlessly log in to the CanvasChamp website. When you head to the website, you will see the option to login into your account on the top right of the screen. You need to enter your ID and password to log in and track your account progress.

Shipping & Delivery

What if I change the order?

If you request any changes or addition in the current order, then there is a chance of order getting delayed.

How much does shipping cost?

To make it less complex for our customers, we offer fixed shipping rates anywhere in Canada. Find your shipping rate as per below:

SUPER SAVER

  • C$11.85 for orders up to C$99.00.
  • Free shipping on orders over C$99.00.
  • Delivery on or before 21st December 2022*

Standard Shipping:

  • C$14.85 for all orders.
  • Delivery in 8 to 10 business days*

Express Shipping

  • C$14.85 for orders up to C$55.00 + C$50.99.
  • 20% of the order value if the order is between C$55.00 - C$149.00 + C$50.99.
  • 18% of order value if order is between C$149.00 - C$199.00 + C$50.99.
  • 15% of the order value if the order is above C$199.00 + C$50.99.
  • Delivery in 5 to 8 business days*

Priority Shipping

  • C$14.85 for orders up to C$55.00 + C$90.99.
  • 20% of the order value if the order is between C$55.00 - C$149.00 + C$90.99.
  • 18% of order value if order is between C$149.00 - C$199.00 + C$90.99.
  • 15% of the order value if the order is above C$199.00 + C$90.99.
  • Delivery in 3 to 5 business days*

International Shipping:

  • (C$14.85 for orders up to C$55.00 + C$90.99) * 1.5
  • (20% of order value if order is between C$55.00 - C$149.00 + C$90.99) * 1.5
  • (18% of order value if order is between C$149.00 - C$199.00 + C$90.99) * 1.5
  • (15% of order value if order is above C$199.00 + C$90.99) * 1.5
  • Delivery in 8 to 10 business days*

Delivery date increases by 1 day if the total dashboard order increases by 1800 for all the shipping methods.

How long does delivery take?

Our products are generally printed in 24 to 48 hours after proof is approved; depending on the type of shipping method selected, it takes 5 to 10 business days*.

In addition to our standard delivery, we offer one express delivery option: express delivery, where your order is given preferential treatment.

Do you ship outside Canada?

Yes. Please contact us for shipping information to locations outside Canada.

What is your return policy?

How can I request a reprint OR refund?

CanvasChamp believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on cs@canvaschamp.ca we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at cs@canvaschamp.ca, the pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 90 days from receipt of order.

Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.

Responsibility for Return Shipping Costs: Return shipping costs are paid by CanvasChamp.

What is CanvasChamp shipping time ?

We usually ship within 48 hours from the moment you place your order. But it might get delayed to 3-4 days during festive seaons.

Where does CanvasChamp ship from?

We ship all our products from America to our Canada based warehouse from where it gets picked to get delivered at your doorstep.

Do CanvasChamp have free shipping facility?

CanvasChamp offers tons of discounts, deals and offers regularly where you can avail free shipping anytime by seizing the deals

Discount

How CanvasChamp can offer such low prices without compromising quality?

We have so many customers from all over Canada that it brings us volume of orders that enables us to offer low prices without compromising quality of the photo products.

Can I get additional discounts on my order?

Our prices are already heavily discounted (up to 85%) compared to many other online and offline retailers in addition to that we do run specials for a limited time. Sign up to our newsletter to get exclusive access to those offers.

Do you give bigger discount on bulk orders?

Yes, we do give discounts on wholsale canvas prints and other bulk orders. Connect with us over email or call to get a better quote to suit your requirements.

How CanvasChamp discount code works for Canada?

Each coupon code displayed to you can be used during check out from your CanvasChamp account.

Guarantee

What is your 100% price guarantee?

Our large volume allows us to offer very competitive pricing, and we’re confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.

What is your quality guarantee?

We have complete faith in our products, to the extent that we are proud of them. Any errors in material, design or printing will be fully refunded or re-produced and shipped with no additional cost to you. WE WANT YOU TO LOVE THE PRODUCT YOU GET, NOT JUST LIKE IT

What if my order was not delivered at guaranteed time?

As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it’s out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the canvas at certain date.

Other FAQs

I'm not comfortable using my credit card on the Internet, can I order by phone or fax?

To be most cost effective, we can't process small orders on the phone or fax. We will make exceptions on large orders.

Please note: our website has top security features. All credit card processing is handled by a reputable company. We do not retain, file or even view any customers' credit card information.

What is your company address?

Prints and Signs International, LLC (DBA www.canvaschamp.ca)

36 King Street East, 4th and 5th,
Floors, Toronto, Ontario, M5C 3B2,
Canada
Phone: +(800) 993-0992

What is the material CanvasChamp use?

We use the best high-quality materials like cotton, poly blend, polyester, acrylic, wood, etc to make the most durable photo products for our customers.

What is the printing technology CanvasChamp use?

We us high technology photo printing which using huge printing machines with insolvable, certified, approved and eco-friendly inks.

Do CanvasChamp have gift voucher?

Yes, CanvasChamp does offer you to send a gift voucher or a gift certificate of any amount starting from C$10 and above.